Privacy Policy
Introduction
Sarvaank ("we", "us", or "our") is a product of Ecloudops, a registered business located at Jaipur, Rajasthan, India. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital educational platform for competitive exam preparation (NEET, JEE, and other entrance exams).
By using our platform, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
- Name and email address
- Phone number (if provided)
- Password (encrypted and securely stored)
- Profile information (grade, city, target exam, school, coaching name)
- Avatar images (if uploaded)
Payment Information
- Payment method details (processed securely by our payment gateway partner Paytm)
- Purchase history and transaction records
- Transaction IDs and order references
- We do NOT store your card details, bank account numbers, or UPI PINs on our servers. All payment processing is handled by PCI DSS-compliant payment gateways.
Usage Data
- Test attempts and performance data
- Study patterns and progress tracking
- Device information and IP address
- Browser type and version
- Pages visited and time spent on our platform
How We Use Your Information
Service Provision
To provide educational services, track progress, and personalize your learning experience.
Payment Processing
To process payments securely through our payment gateway partner (Paytm) and manage your purchases.
Platform Improvement
To analyze usage patterns and improve our platform functionality and user experience.
Communication
To send important updates, purchase confirmations, notifications, and educational content (with opt-out options for promotional communications).
Data Protection & Security
Encryption
All data transmission is protected using SSL/TLS encryption. Your passwords are hashed and never stored in plain text.
Secure Payment Processing
Payment information is processed securely through Paytm, which follows PCI DSS compliance standards. We do not store your sensitive payment credentials on our servers.
Access Controls
Access to your personal data is restricted to authorized personnel only and is protected by strong authentication measures.
Regular Security Audits
We conduct regular security audits and updates to protect your data from unauthorized access.
Data Sharing
We Do NOT Share Your Data With
- Third-party advertisers
- Data brokers or marketing companies
- Unauthorized third parties
Limited Sharing Only When
- Required by law or legal process
- Necessary to protect our rights or safety
- With your explicit consent
- With trusted payment gateway partner (Paytm) for processing transactions
- With trusted service providers (under strict confidentiality agreements)
Your Rights
Access Your Data
Request a copy of all personal data we have about you.
Update Information
Update or correct your personal information at any time.
Delete Data
Request deletion of your personal data (subject to legal requirements).
Data Portability
Export your data in a machine-readable format.
Opt-out Communications
Unsubscribe from marketing emails and notifications.
Withdraw Consent
Withdraw consent for data processing where applicable.
Data Retention
Account Data
Retained for as long as your account is active, or as required by law for tax compliance and legal obligations.
Usage Data
Retained for 2 years for analytics and service improvement purposes.
Payment Data
Transaction records are retained as required by financial regulations and applicable Indian laws.
Cookies and Tracking
Essential Cookies
Required for basic platform functionality, authentication, and security.
Analytics Cookies
Help us understand how you use our platform to improve user experience.
Cookie Management
You can control cookie settings through your browser preferences.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@sarvaank.com.
Grievance Officer
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Sarvaank Support Team
Email: hello@sarvaank.com
Phone: +91 9461885219
Address: Jaipur, Rajasthan, India
Contact Us
Company: Ecloudops (Sarvaank is a product of Ecloudops)
Email: hello@sarvaank.com
Phone: +91 9461885219
Address: Jaipur, Rajasthan, India
Response Time: Within 48 hours for privacy-related inquiries
Policy Updates
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.
Last updated: 10/24/2026